Customer Service - Results of Brainstorming

[dawnwhite]

For those of you who missed the first session of the 2008 MASC conference, we had a branstorming session on 6 different issues.  These are a compilation of the results.  A special thank you to Alice Snyder from Crawford County Commission on Aging for typing these up for everyone! If you have any ideas to add, please respond! 

CUSTOMER SERVICE:  A senior calls and complains about the food she had for lunch.  How do you make her happy?

[wozlzl]

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